Terms & Conditions
We use TNT(Fedex Express) or EMS for international shipping.
We do not send to PO BOX
ZONE AUSTRALIA : AUD 30
ZONE ASIA: AUD $25
OTHERS : AUD $50-AUD 60
You will receive a shipment confirmation email with the shipping tracking number.
Some orders may incur a customs or import duty charge. The Story Of does not have any control over these charges and is unable to advise what they will be, as it is based on your own countries regulations & laws. Please contact your local customs office for more information. All charges are to be paid by the customer on delivery of order.
We accept payments using PayPal. All prices are in $AUD.
We hope you enjoy your The Story Of purchase, but we understand that from time to time you may want to return it to us.
If you change your mind about the products you have purchased from us, we do not offer a refund but are happy to provide a credit note for the purchase amount. The return shipping costs are your responsibility. This includes cases where the incorrect size has been purchased.
If an item is faulty then we will meet our legal obligations which may include refunding the purchase price and shipping charges or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Warranty cases are determined on a case by case basis. We have a 30 day warranty period on all of our pieces. Please note this excludes fair wear and tear.
Item(s) must be returned within 7 days of purchase. All sale items are final.
How Do I return an item?
Please email us
We will respond to your email within 2 business days with the necessary instructions.
All returns/credit notes/exchanges will take 2 days to process once items arrive back at our warehouse. We suggest using a trackable service when you send your items back to us.
All exchanges will be charged a return shipping fee.
Please note that any personal details you provide will be kept confidential and will not be distributed to third parties. Your details will be kept on a private database for use by The Story Of only. We do not collect or record credit card details.
Once you have shopped online with The Story Of for the first time you will be asked to create an account or you can purchase as a guest.
By creating an account for the online store you can;
- Check out faster
- Access your order history
- Save your shipping address
- View order Status
- You can opt-in to receive the The Story Of newsletter.